North Shift
North Shift helps you improve your customer journey and maximize your growth potential.
North Shift: Elevate Your Growth
Unlock new business growth.
At North Shift, our goal is to elevate your growth effectively and affordably, without the need for costly external agency support. We provide actionable guidance that empowers you and your team to unlock new growth at each step of the customer journey.
North Shift Report:
Customer Journey Mapping
We begin by delving into your business, using interactive forms or video discussions, depending on your selected plan. This phase uncovers valuable insights relating to your current customer journey and helps us map out your unique challenges and opportunities in a visual format.
Identify Pain Points
At this crucial stage, we delve deeper into the nuances of your customer's journey. Our expert analysis identifies specific pain points and areas of friction that may be hindering your success. By pinpointing these critical areas, we provide you with the insights needed to make targeted improvements, ensuring more customers reach the end of the journey and make a purchase.
Optimize & Elevate
This pivotal phase focuses on providing key insights for improving each step of your customer journey so as to boost sales and growth. Our goal is to elevate your customer experience, creating memorable interactions that build loyalty and distinguish your brand. We help you achieve a seamless and engaging journey that resonates with your customers, driving long-term success for your business.
New Touchpoints
Finally, we provide suggestions on new stops to add to your customer journey so as to further increase the effectiveness of your marketing efforts at generating revenue and growth.
Base Report
Peak Report
Embark on a journey to refine your customer journey with our Base Report. Tailored for budget-conscious businesses, this report delves into each step of your customer's journey, identifying areas for adjustment and improvements. This hands-off, quick turnaround approach delivers practical, actionable guidance in just two weeks, making it an ideal choice for businesses seeking prompt, budget-friendly insights to elevate their customer journey and grow their business.
Transform your customer journey with our comprehensive Peak Report. Designed for businesses seeking an in-depth analysis, this report involves a collaborative approach to thoroughly assess your customer experience. By integrating direct interactions with your team and leveraging advanced data measurement tools, we gain a deeper understanding of your customer journey. This enables us to provide a more extensive set of guidance and suggestions, including identifying new journey opportunities.Â
Customer Journey Mapping
Transforming Nashville Wraps: A North Shift Success Story
Discover how North Shift revolutionized Nashville Wraps’ customer journey, enhancing their digital footprint and boosting sales. Explore our detailed case study to see the strategic steps we took in turning challenges into triumphs.
North Shift
See An Example Of How North Shift Improves The Customer Journey.
#1
Email Introduction
Improvement: Provided a series of suggestions to improve email open rates and engagement.
#2
Online Chat Interaction
Improvement: Offered recommendations to enhance online chat support for better real-time assistance and engagement.
#3
Website Product Pages
Improvement: Presented strategies to optimize website content, improve user experience, and boost customer confidence.
#4
Checkout Process
Improvement: Delivered a range of suggestions to streamline the checkout process and enhance the overall user journey.
#5
Thank-You Email
Improvement: Provided personalized suggestions to create effective thank-you emails and encourage customer loyalty.
#6
Upsell Opportunities
Improvement: Shared insights on identifying strategic points for upselling and creating incentives for additional purchases.
North Shift: A Team Of Specialists
