To elevate your business growth complete this checklist.
Customer Feedback Surveys
Regularly conduct surveys to gather direct feedback and identify customer pain points. Use tools like Google Forms or SurveyMonkey’s free version to create and distribute surveys easily.
Social Media Listening
Monitor social media for customer opinions and complaints. Tools like Hootsuite’s Free Plan can help track mentions and sentiment about your brand as well as identify customer pain points.
Website Analytics Review
Use Google Analytics to track user behavior on your website. Look for high bounce rates or pages where users typically exit, indicating potential pain points.
Customer Support Analysis
Review customer support interactions. Tawk.to offers free live chat software where you can directly gather customer issues and concerns.
User Experience (UX) Testing
Conduct UX testing on your website or app. UsabilityHub provides basic free UX testing tools to identify navigational difficulties.
Net Promoter Score (NPS) Surveys
Implement NPS surveys to measure customer loyalty and identify detractors. Delighted offers a free trial for NPS surveys.
Sales Funnel Analysis
Analyze your sales funnel for drop-off points using HubSpot’s free CRM tools. This can help in identifying issues in the sales process as well as customer pain points.
Competitor Analysis
Keep an eye on competitors. Tools like Ubersuggest’s Free Version can help you understand industry benchmarks and customer expectations.