Elevate Your Customer Journey, Grow Your Business
Accessible to small-to-medium sized businesses, the North Shift Report specializes in helping companies understand and improve each step of their customer journey, providing strategies for business growth.
How It Works
Choose the Report That Works for You
Waypoint Report
A detailed examination of a singular, pivotal stage within your customer journey. This specialized report zeroes in on one essential channel or touchpoint specified by you.
- One Journey Stop / Channel
- Automated Data Collection
- Customer Pain Points
- Channel Optimizations
Base Report
This report offers an insightful analysis of your entire customer journey outlining key areas for improvement at each and every stage from awareness to purchase.
- Complete Customer Journey Map
- Automated, Basic Data Collection
- Customer Pain Points
- Journey Optimizations & New Stops
Peak Report
Transform your customer journey with our comprehensive Peak Report. Designed for businesses seeking an in-depth analysis, this report involves a collaborative approach.
- Complete Journey Map
- Collaborative, Detailed Data Collection
- Detailed Pain Points
- Advanced Optimizations & New Stops
Transforming Nashville Wraps: A North Shift Success Story
Discover how North Shift revolutionized Nashville Wraps’ customer journey, enhancing their digital footprint and boosting business growth. Explore our detailed case study to see the strategic steps we took in turning challenges into triumphs.
What exactly does North Shift offer?
North Shift specializes in Customer Journey Mapping for small to medium-sized businesses. We provide detailed reports – the Base Report and the Peak Report – that help businesses understand and improve each step of their customer journey. Our services include analyzing current practices, identifying pain points, and offering actionable strategies for business growth.
How are the Base and Peak Reports different?
The Base Report, priced at $499, is an automated, efficient process where businesses provide us with their existing customer journey data. It's a quick, two-week turnaround report that offers essential guidance. The Peak Report, at $1999, involves a more hands-on approach, including direct interaction and advanced data analysis, delivered in four weeks for a comprehensive view of your customer journey.
Does North Shift implement the suggested improvements?
No, North Shift focuses on analyzing your customer journey and proposing solutions. North Shift is a strategic partner in enhancing customer journey experiences, providing targeted, actionable insights tailored to the needs and capabilities of our clients. Our services are especially beneficial for businesses looking to internally develop their marketing capabilities while maintaining budget control.
Who can benefit from North Shift's services?
Our services are ideal for small to medium-sized businesses looking to enhance their customer experience and get some game changing strategies for business growth. Companies that are budget-conscious but wish to make significant improvements in how they interact with customers will find our services particularly beneficial.
How does North Shift ensure their suggestions are aligned with your business?
Our team of experienced marketing professionals takes the time to understand your unique business needs and customer dynamics. We tailor our analysis and recommendations to align closely with your business goals and customer expectations.
Is there follow-up support after receiving the North Shift Report?
Yes, we provide a clear framework for implementing our suggestions and are available for any follow-up questions or clarifications you might need. However, the actual implementation and ongoing support are the responsibility of your team or chosen vendors.
How does North Shift gather data for the reports?
For the Base Report, data gathering is primarily through forms and materials provided by your business. For the Peak Report, we engage in more direct interactions, including workshops and access to your customer data and analytics tools.
Can we upgrade from the Base Report to the Peak Report?
Yes, absolutely! If, after receiving the Base Report, you wish to delve deeper into your customer journey, you can upgrade to the Peak Report. We'll only charge the difference in price between the two reports. This option allows you to initially test our services with the Base Report and then opt for a more comprehensive analysis with the Peak Report if you find you need further insights and detailed strategies.
What is the refund policy for North Shift Reports?
: We understand the importance of flexibility for our clients. You can cancel your order within 24 hours of purchase for a full refund. However, please note that our team begins work on your report promptly after this period. Therefore, cancellations are not possible beyond the 24-hour window as our resources and efforts are already committed to delivering your North Shift Report. We encourage you to review your decision within this timeframe to ensure it aligns with your business needs.